Refund Policy

Cancellations & Refunds

Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact Profido Billing Team by creating ticket in the members area with proper payment details and account details. Cancellation requests must be received by Profido a minimum of thirty (30) days prior to the end of your Billing Cycle. Profido will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Profido as soon as possible.

Strictly there are NO refunds for Mini, Nano / Economy Packages, Special Promotional Packages, Monthly Billed Packages, Discounted Packages or Coupons

Strictly NO refunds will be processed for package that are cancelled during the FREE period. [ For example, In a 2 +1 year pack, the last year is provided as FREE and hence no refund can be processed for/during that period ]

Strictly NO refunds will be processed if the account fee is not paid Full in advance before the account is setup

Strictly NO refunds will be processed if a refund is requested after 90 days from the date of order of the account

Strictly NO refunds will be processed if an account has violated the terms of service or involved in activities that has resulted in incurring charges to bring back services to normal

Strictly NO refunds will be processed if an account was involved in abuse / resource over usage previously

Domain Credits purchased cannot be refunded

Only first time accounts are eligible for refund. Accounts created by the same customer / related to the same customer will not be eligible for refund

Dedicated Servers and Cloud Servers are not eligible for any refunds.

All request for refund must be provided in writing by creating a ticket in the members area. Only refund request that does not fall under any of the above conditions will be responded or taken into consideration. The maximum refund possible is 50 % of account fee that is paid in full advance before account setup.

Setup fee [both levied or waived off ], Software costs, Administration costs, other third party expenses will not be refunded. Processing fee of Rs.250 will be charged for all refunds. Refund processing will take 30 days from the date of acceptance of refund by Profido.

No refund will be paid as cash or cheque / bank transfer or deposit.